Shipping Policy

We want to make sure you receive your order as quickly and reliably as possible. Please read our shipping terms below.

1. Order Processing Time

  • Processing time: 1–2 business days (Monday–Friday, excluding public holidays)

  • Orders placed after 2:00 PM MT or on weekends/holidays will begin processing the next business day

  • You will receive a confirmation email once your order has been processed

2. Shipping Time & Delivery

  • Transit time: 3–5 business days after dispatch

  • Total delivery time: 4–7 business days

⚠️ Delivery may take 1–2 extra business days during holidays or extreme weather events.

3. Shipping Address & Contact Information

  • Confirm your address before checkout. We are not responsible for orders delivered to an incorrectly entered address.

  • Provide an accurate phone number. Carriers may call or text with delivery updates.

  • Business addresses are treated the same as residential addresses for shipping charges.

4. Tracking Your Order

Once your order is shipped, we will send you a tracking number via email.

If you have trouble tracking your shipment, contact us at support@detibluecushion.com

5. Multiple Packages

If your order contains multiple large items, it may be shipped in separate packages. You will receive a single tracking number that covers all packages. You will not be charged extra.

6. Damaged During Shipping

If your package arrives damaged:

  1. Take photos of the damaged box and product (before unpacking if possible)

  2. Keep all original packaging for inspection

  3. Contact us within 2 business days at support@detibluecushion.com with your order number and photos

If a package was left without a signature, please photograph it as received and contact us within 2 business days.

We will assist you in filing a claim with the carrier.

7. Lost in Transit

We ship via USPS, UPS, and FedEx.

If a package is confirmed lost by the carrier:
You will receive a full refund or a free replacement — your choice.

We will handle the claim with the carrier on your behalf.

8. Return Shipping Responsibility



Reason Return Shipping Paid By Restocking Fee
Product defect or wrong item Seller (DETIBLUE) None
Buyer changed mind / ordered wrong size Buyer None, unless vacuum-sealed & opened (see below)
Vacuum-sealed cushion opened and returned Buyer Up to 30%

For full return terms, please see our Return Policy.

9. Contact Us

Email: support@detibluecushion.com
Phone: +1(307) 381-8189
Company Address (legal correspondence): 32 N Gould Street, Sheridan, WY 82801, United States